BREAK FIX
Reduce downtime and optimize operational efficiency with Tekki’s fast hardware maintenance and repair services. Our strict 2-hour response SLAs for critical systems and a global network of Forward Stocking Locations guarantee seamless support for your essential infrastructure.
Comprehensive Hardware Support & Maintenance
From vital server infrastructure to intricate networking equipment, our break-fix solutions combine expert on-site support with advanced logistics, offering a cost-effective alternative to traditional OEM maintenance. Supported by our global team and the Tekki service platform, we deliver enterprise-grade assistance across multiple platforms.
Multi-Platform Smart Hands
Professional maintenance across leading OEM platforms like HP, Dell, IBM, Cisco, and Lenovo. Our vendor-neutral approach provides cost-effective, high-quality service, eliminating the need for expensive OEM warranty renewals.
Global Response Network
With experienced technicians stationed in key cities and over 100 Forward Stocking Locations, we ensure quick response and direct technical support. Our Parts Management Center (PMC) and Technical Operations Center (TOC) facilitate smooth service delivery and worldwide coverage.
Intelligent Service Routing
The Tekki platform leverages intelligent routing to automatically assign service requests to the most qualified local technicians. This advanced system guarantees quick response times and high first-time fix rates for all maintenance tasks.
Comprehensive IMAC Services
Comprehensive Install, Move, Add, and Change (IMAC) services, delivered by our skilled Smart Hands technicians. From upgrading individual devices to executing large-scale infrastructure changes, we manage it all with minimal disruption to your operations.
Robust Logistics Management
With our global TOC network and logistics partnerships, we guarantee fast parts availability. Our advanced inventory management system and dedicated PMC enable us to meet stringent SLA commitments, ensuring critical infrastructure stays operational without delays.
The Tekki Advantage in Break-Fix Support
With decades of expertise in mission-critical environments, Tekki establishes the industry benchmark for break-fix services. Our blend of a dedicated direct labor team and the Tekki service platform guarantees peak performance, cost-effectiveness, and enterprise-grade support.
Enterprise-Grade Rapid Response
We consistently meet 2-hour SLA response times for critical systems across our global data center network. Supporting thousands of servers for top financial institutions, we deliver proven reliability and scalability for enterprise operations.
Dedicated & Highly Skilled Workforce
Our skilled technicians are experts in maintaining, diagnosing, and repairing diverse IT infrastructure, ensuring dependable, real-time processing for next-gen applications and IoT-driven environments.
Intelligent Service Management
The Tekki platform combines smart routing, real-time monitoring, and performance analytics to optimize technician deployment, offering complete visibility into service performance for ongoing improvement.
Global Parts & Logistics Network
Through strategic logistics partnerships and over 100 Forward Stocking Locations, we guarantee the availability of critical parts. Our Parts Management Center (PMC) provides accurate inventory tracking and swift fulfillment to meet stringent SLA commitments.
Cost-Effective OEM Alternative
As a vendor-neutral provider, we deliver OEM-quality service at a fraction of the cost. Our all-inclusive break-fix support simplifies vendor management, ensuring dependable, enterprise-level service without the complexity of multiple contracts.
Partnering for Long-Term Success
At Tekki, we focus on building long-term partnerships that provide tangible value, going beyond conventional maintenance to enhance your IT operations.
Seamless Implementation
Our organized onboarding process guarantees a seamless transition to our break-fix services with minimal disruption. From the initial assessment to full deployment, we ensure business continuity while building strong support frameworks.
Flexible Engagement Models
We customize our engagement models to meet your needs, whether you seek full-service coverage or focused support for specific platforms. Our solutions integrate preventive maintenance, break-fix support, and Smart Hands services, offering complete operational flexibility.
Continuous Optimization
By leveraging detailed analytics and regular service reviews, we consistently improve our support delivery. The Tekki platform offers real-time insights, enabling you to optimize infrastructure performance and lower operational costs.
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Our broad service portfolio, covering everything from essential hardware maintenance to complete data center management, ensures your infrastructure operates at maximum efficiency.