SMART HANDS & AUGMENTED IT STAFF
From on-site tech support to specialized staffing, Tekki’s Smart Hands and Augmented IT Staff services keep your data center running efficiently. Whether it’s routine upkeep, infrastructure oversight, or security-cleared personnel, our experts deliver the support required to ensure uninterrupted uptime.
Global Data Center Operations Support
Tekki delivers security-cleared experts who integrate smoothly into your workflows, providing dependable support across diverse data center environments. From routine maintenance to major infrastructure initiatives, our trained technicians ensure consistent operational excellence.
Technical Operations Support
Our Smart Hands technicians handle break-fix repairs, patch management, and routine operations with around-the-clock support and PTO coverage, ensuring continuous service for your mission-critical infrastructure.
Infrastructure Management
From in-rack cable organization to complete hardware installations and Rack & Stack services, our teams ensure your data centers remain efficient and orderly, following industry best practices and your unique operational requirements.
Security & Access Control
We provide certified vendor escort services and secure access control. Every team member is carefully vetted, badged, and trained in stringent security procedures to maintain compliance in sensitive environments.
CoLo Facility Management
Our teams deliver on-site support at third-party colocation facilities, overseeing asset management and vendor coordination to ensure uniformity across all locations.
Asset Lifecycle Services
We manage the full asset lifecycle from installation through decommissioning. Our teams handle inventory tracking, equipment rotation, and thorough documentation of all infrastructure changes to ensure transparency and operational efficiency.
The Tekki Advantage in Smart Hands Support
Our Smart Hands and Augmented IT Staff services combine robust security protocols with advanced technical skills, delivering dependable, scalable support for your mission-critical IT environments.
Dedicated Workforce
Unlike outsourced contractors, Tekki’s in-house staff complete thorough background screenings and intensive training, guaranteeing consistent service quality and strict compliance with top security standards.
Seamless Integration
Our technicians seamlessly integrate into your workflows and operational culture, becoming an extension of your team. With flexible scheduling and PTO coverage, we ensure uninterrupted, tailored support to meet your needs.
Diverse Technical Expertise
From routine upkeep to complex infrastructure projects, our teams possess a wide range of expertise. Continuous training and certifications ensure they remain aligned with the latest industry innovations and best practices.
Security-Focused Approach
All personnel adhere to stringent access control policies, are fully badged, and receive training in extensive security protocols. Our well-documented procedures for vendor escorts and facility access safeguard your sensitive assets.
Global Coverage, Local Expertise
With expert professionals deployed globally, Tekki offers dependable, locally compliant IT support wherever you operate, ensuring consistent service across all regions.
Partnering for Your Success
Our all-encompassing NOC services form the backbone of dependable, secure network operations, delivering tangible business value.
Flexible Resource Models
Whether you require dedicated on-site staff or flexible support, our engagement models are tailored to your needs. From individual technicians to full teams, we scale our services to meet your operational demands while ensuring consistent quality and security standards.
Seamless Implementation
Our organized onboarding process guarantees seamless integration of our team into your operations. We prioritize understanding your unique protocols, documentation needs, and operational goals to provide immediate value while minimizing disruptions.
Service Excellence
Through consistent performance evaluations, continuous training, and detailed reporting via eMaintech, we consistently refine our support delivery. Our dedication to improvement ensures our services adapt to your evolving technology needs while upholding the highest performance standards.
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Our broad service portfolio, covering everything from essential hardware maintenance to complete data center management, ensures your infrastructure operates at maximum efficiency.