IT FIELD SERVICE
Tekki offers expert on-site technical support through our global team of professionals. With hundreds of skilled technicians deployed across various field locations worldwide, we ensure reliable, hands-on support wherever your business operates.
Professional Field Support Solutions
Our field service teams bring together technical expertise and strict security protocols to provide dependable on-site support. Whether for routine maintenance or emergency response, we ensure your infrastructure gets expert care while maintaining the highest standards of security and professionalism.
Global In-House Expertise
With hundreds of direct labor professionals stationed globally, we deliver consistent, top-tier support. Our no-contractor approach guarantees security and reliability in every service interaction, ensuring seamless and trusted support worldwide.
Rapid Response Capability
By leveraging strategic partnerships with UPS and over 100 Forward Stocking Locations (FSLs), we ensure rapid parts availability and fast on-site responses, minimizing downtime when critical issues arise.
Flexible Service Models
We offer flexible engagement models, including prepaid time banks, time and materials, and monthly contracts, allowing us to tailor our services to fit your operational needs and budget.
Security-First Approach
Each of our field technicians undergoes comprehensive background checks and holds the necessary certifications. We adhere to strict security protocols to protect your sensitive environments and data.
Standardized Global Delivery
Our ITIL-compliant processes guarantee consistent service quality across the globe. Standardized procedures and documentation maintain service excellence at every location.
Building Long-Term Field Service Partnerships
Our field service partnerships are designed to support your operational success, offering more than just technical assistance. With dedicated on-site teams, flexible engagement models, and consistent global delivery, we foster lasting relationships that adapt to your business needs, all while upholding the highest standards of service excellence.
Technical Expertise That Scales
Gain access to experienced professionals without the burden of internal hiring. Our technicians, equipped with enterprise-level expertise, handle everything from routine maintenance to complex implementations, seamlessly scaling to meet your operational needs.
Organized and Optimized
With our advanced project management methodology and Tekki platform, we ensure comprehensive documentation of your environment’s configuration, monitor service trends, and uncover opportunities for proactive enhancements that minimize IT challenges in the long term.
Proven Process, Predictable Results
Our organized deployment approach guarantees consistent service quality at every location. From the initial assessment to day-to-day operations, we adhere to proven protocols that ensure reliable results, all while staying flexible to meet your specific needs.
The Tekki Field Service Advantage
Our Network Operations Centers leverage cutting-edge monitoring technology and expert knowledge to provide exceptional network management services.
True Global Coverage
With technicians located in key technology hubs worldwide, we offer consistent support while ensuring alignment with local regulations and requirements.
Quality-Assured Service
Our direct labor workforce model ensures full control over service quality and security. With 97.2% of service requests managed by our own employees, you can count on reliable and consistent support.
Enterprise-Grade Experience
With extensive experience managing thousands of servers across 114 data centers worldwide, we bring the expertise gained from serving Fortune 500 companies to every client partnership.
Integrated Support Systems
The Tekki platform streamlines field operations, enabling efficient dispatch, clear communication, and comprehensive service tracking.
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Our broad service portfolio, covering everything from essential hardware maintenance to complete data center management, ensures your infrastructure operates at maximum efficiency.